Frequently Asked Questions

You can browse freely, and we may ask you to create a quick account or sign in at checkout so we can save your order and details. Signing in with Google or Facebook is the fastest way.

After you place an order, our team contacts you within 24 hours by phone or message to confirm it. Your order is accepted only once we confirm, which also lets us double-check your address before it ships.

Yes, as long as it has not been dispatched yet. Message us with your order number and we will sort it out. Once the parcel is on its way, you can still decide at the door using the open-parcel check.

No. Order a single Panjabi or a full set, whichever suits you.

Right now VIOR runs on cash on delivery, so you pay when your order reaches you.

No. You pay the full amount to the rider at delivery, after you have checked the parcel.

Yes, it is available across Bangladesh, wherever we deliver.

Anywhere in Bangladesh, inside and outside Dhaka.

Shipping is free for now, on every order, until we say otherwise.

We dispatch within 1–2 business days of confirming your order. After that, delivery usually takes 1–3 business days inside Dhaka and 3–5 business days outside Dhaka. During Eid and other busy seasons it can run a little longer.

Yes. Follow it from the Order Tracking page using your order number, or message us and we will check the status for you.

Our rider or courier calls before delivery, so keep your phone reachable. If they cannot reach you or the address is wrong, delivery may be delayed or sent back, and a re-delivery may carry a courier charge. Full details are in our Shipping Policy.

Not at the moment. VIOR currently delivers within Bangladesh only.

Yes, and we want you to. Every VIOR order comes with an open-parcel check. Open it in front of the rider and look the item over before you accept and pay.

Size, colour, stitching, fabric, and overall condition. If anything is wrong or you simply do not like it, you can hand it straight back to the rider then and there.

We started with premium Panjabi and are building out a full men's wardrobe — including ethnic wear, kabli sets, koti, shirts, casual pieces, and accessories — with women's fashion and more to follow.

We design and make our clothes in Bangladesh and sell directly to you online, with no showroom or middlemen in between. The savings go into better fabric and a fairer price. That is what Premium Made Affordable means.

Both spellings mean the same garment, and you will see it written either way in Bangladesh. Some people also call it a jubba or a kurta. We write it as panjabi across the site.

A panjabi ends around knee level and is worn over pyjama or trousers, with a short buttoned placket at the front. A thobe is a single floor-length robe worn on its own, buttoned further down, with no separate trousers needed. Both are cut long and loose — the thobe is the more formal and fully covering of the two.

Every product page has a size chart with real chest, length, shoulder and sleeve measurements. The most reliable method is to take a panjabi you already own and wear comfortably, lay it flat, measure across the chest, and match that number to the chart. If you fall between two sizes, take the larger one — our fits are cut regular, not slim. If you are still unsure, message us before you order.

We photograph our products as accurately as we can, but colours can look slightly different from one screen to another, so there may be a small variation.

Care instructions are on the label of each garment. Following them keeps the fabric and fit looking their best.

Often, yes. Message us about the piece and size you want and we will tell you if and when it is returning.

Yes. The easiest way is to check the parcel at your door and, if it is not right for you, refuse it there. Since you pay on delivery, you pay nothing. Our full terms are in the Exchange & Return Policy.

If you accepted the parcel and later want a different size or design, you can exchange it — as long as the product is completely intact, with tags and packaging, unworn and unwashed, within 3 days of delivery.

If you accepted the parcel and are exchanging because you changed your mind or need another size, the two-way courier cost is yours. If we sent the wrong or a faulty item, we cover it in full.

Once a refund is approved, and any returned item reaches us and passes inspection, our team processes it within 5 to 7 business days. Because orders are cash on delivery, we send refunds to your bKash, Nagad, or bank account. See the Refund Policy for details.

Items worn, washed, altered, or damaged after delivery; anything missing its original tags or packaging; customised or made-to-measure pieces; and clearance or final-sale items.

Yes. You can create an account or log in with either, so you do not need another password. We only receive basic details like your name and email, never your password.

We handle your data in line with Bangladesh's Personal Data Protection Act, 2026, and we do not sell or rent it. Our Privacy Policy explains what we collect and how we use it.

Every marketing message includes a way to opt out, or you can message us to stop. You will still get updates about an order you have placed.

Message us with your request and we will remove your account and personal data, keeping only what the law requires us to hold.

Automatically, on every order — 1 point for every ৳50 you spend, credited once the order is delivered. Nothing to sign up for. Full details on the Membership page.

Sign in and go to checkout. With 100 points or more you'll see a “use your points” box above the order summary — 1 point takes ৳1 off, and you pay the reduced amount on delivery.

No. They stay in your account until you spend them — no expiry date and no yearly reset.

Yes — points follow the email address on your order. Create a free account with that same address and everything you've earned is already there. Create an account.

Member, Silver, Gold and Platinum, earned on the total value of your delivered orders and kept for life. See the full ladder on the Membership page.

No. VIOR is online only, and that is by design. Skipping showroom costs is part of how we keep prices fair.

Message us on WhatsApp, Facebook, or email with your order number, if you have one, and we will help you out.

We add new pieces regularly, with special collections around Eid and other occasions. Follow us on social media or sign up to hear first.