Exchange & Return Policy

When the rider hands you the parcel, open it and check the item then and there: size, colour, stitching, fabric, and overall condition. You are not committing to anything until you accept the parcel.

If something is wrong or you simply do not like it, you can hand it straight back to the rider and refuse the delivery. For cash-on-delivery orders, you pay nothing. For prepaid orders, we refund what you paid once the item reaches us in its original condition.

Because the check happens at your door, this is the simplest way to return anything you are not happy with. No courier charges, no waiting.

We know the delivery moment can be rushed, and sometimes you only notice a size or fit issue after the rider has gone. You can still exchange the item — the difference is who covers the courier.

If you accepted the parcel and later want to exchange it — for a different size, a different design, or because you changed your mind — you are welcome to, provided the product is completely intact. Since the item already passed the delivery check, the two-way courier cost (sending the replacement out and bringing the original back) is yours to cover.

Once the returned item reaches us and passes inspection, your replacement ships within 2–3 business days. If the piece you want in exchange costs more or less than the original, we settle the difference with you.

Anything worn, washed, altered, or missing its tags cannot be exchanged.

If we sent the wrong item, the wrong size against your order, or a piece with a genuine manufacturing defect, that is on us.

VIOR runs on exchanges rather than cash refunds. If a product is refused at delivery, we handle it as described above. Beyond that, we offer a replacement or store credit instead of returning money.

We consider a cash refund only when the fault is ours and we cannot provide a suitable replacement, and we settle those cases with you directly.