Privacy Policy

This policy explains what personal data VIOR collects when you shop with us or interact with us online, how we use it, and the choices and rights you have. It applies to our website, our mobile experiences, and our pages on social platforms such as Facebook and Instagram. By using VIOR, you agree to the practices described here.

VIOR is an online fashion brand registered and operating in Bangladesh. Where this policy says “we”, “us”, or “our”, it means VIOR; “you” means anyone who visits our site, buys from us, or contacts us. We handle your data in line with Bangladesh's Personal Data Protection Act, 2026, which recognises you as the owner of your personal data.

This is what you share when you shop and interact with us: your name, phone number, email address, and delivery address; the details of your orders, returns, and exchanges; and anything you tell us when you contact support or leave a review. If you create an account, we also keep your login details and saved preferences.

VIOR lets you create an account or sign in with your Facebook, Google, or Apple account, so you do not have to remember another password. When you choose one of these, the provider asks your permission and then shares a limited set of details with us, usually your name, email address, and profile picture. We never see or receive the password for those accounts.

Apple lets you hide your real email and use a private relay address instead; if you do, we use that relay address to reach you. We use what we receive from these logins only to set up and secure your VIOR account and to contact you about your orders. Our use of data from Google sign-in follows the Google API Services User Data Policy, including its Limited Use requirements, and our use of Facebook and Apple sign-in follows their respective platform terms.

We use Meta's messaging tools, including automated replies, to answer questions and help with orders on our Facebook and Instagram pages. When you message us there, we receive your name, your public profile details, and the content of your messages, and we may use an automated assistant to reply or to pass your message to a person. We use this only to respond to you, support your order, and improve our replies. This follows Meta's Platform Terms and Developer Policies, and Meta's own privacy policy also governs how Meta handles your data on its platforms.

When you browse our website, we and our analytics and advertising partners collect technical information through cookies and similar tools: your device and browser type, IP address, the pages you view, and how you arrived at our site. We use the Meta Pixel and Conversions API and Google Analytics to see how our store is used and to measure and improve our advertising. You can control cookies through your browser settings, and where the law requires it we ask for your consent before setting non-essential cookies.

We use your personal data to:

• take, process, and deliver your orders, and handle returns and exchanges
• create and secure your account and log you in
• reply to your messages and provide customer support
• send order updates and, with your consent, marketing
• detect and prevent fraud and misuse
• understand and improve our products, website, and service
• meet our legal and tax obligations

We rely on your consent for marketing and non-essential cookies, and on the need to carry out our contract with you, along with our legitimate business interests, for the rest.

Cookies are small files a website stores on your device to remember you and how you use the site. We use them to keep you signed in, remember your cart, understand site traffic, and support our advertising through the Meta Pixel and Google Analytics. You can block or delete cookies in your browser, though some parts of the site may not work as well if you do.

With your consent, we may send you offers and updates by SMS, email, WhatsApp, or Messenger. Every marketing message includes a way to opt out, and you can ask us to stop at any time. Turning off marketing does not affect the messages we send about an order you have placed, such as confirmations and delivery updates.

We do not sell or rent your personal data. We share it only where it is needed to run VIOR:

• delivery and courier partners, to get your order to you
• payment providers, to process what you pay
• technology providers who host our website, store data, and send our messages
• Meta and Google, for the login, advertising, and analytics services described above
• authorities or professional advisers, where the law requires it or to protect our rights

Anyone who handles data on our behalf is expected to keep it secure and use it only for the task we give them.

We accept payment through bKash, Nagad, cards, and cash on delivery. Online payments are handled by the payment provider on their own secure systems. We receive confirmation that a payment went through and limited transaction details, but we do not collect or store your full card number, PIN, or mobile-wallet password.

We keep your personal data for as long as your account is active or as long as we need it to provide our service, and after that only for as long as the law requires, for example to meet tax and accounting rules. Once we no longer need it, we delete it or make it anonymous.

We use suitable technical and organisational measures to guard against unauthorised access, loss, or misuse of your data, including access controls and secure connections. No system is ever completely secure, so while we work hard to protect your information, we cannot promise it is immune to every risk.

Under Bangladesh's Personal Data Protection Act, 2026, you own your personal data and we act only as its custodian. You can ask us to:

• show you the personal data we hold about you
• give you a copy of your data in a portable form
• correct anything that is wrong or out of date
• delete your data where we no longer need it
• stop using your data for marketing
• object to decisions made only by automated means

To use any of these rights, contact us with the details below. We will respond within a reasonable time, and there is no charge for a normal request.

VIOR is meant for adults. We do not knowingly collect personal data from anyone under 18, and the law does not allow targeted advertising to children. If a parent or guardian believes a child has given us personal data, contact us and we will remove it.

Some of the services we rely on, such as hosting, cloud storage, analytics, and messaging, may process data on servers outside Bangladesh. Where that happens, we take steps so your data keeps a level of protection in line with the Personal Data Protection Act, 2026. For certain categories of data, the law requires a real-time copy to be kept within Bangladesh, and we follow that where it applies.

Our site and messages may link to other websites, such as payment providers or social platforms. We are not responsible for their privacy practices, and we encourage you to read their policies before sharing your data with them.

We may update this policy as our business, technology, or the law changes. When we do, we will post the new version here and update the date below. Please check back from time to time.

For any question about this policy or your personal data, or to exercise your rights, reach us at:

If you are not satisfied with how we have handled your data, you can raise a complaint with the National Data Governance Authority, which oversees data protection in Bangladesh under the Personal Data Protection Act, 2026.