Refund Policy

Since you pay only when your order reaches you, refunds come up in a few specific cases:

• You checked the parcel at your door and refused it. Nothing was paid, so there is nothing to refund.
• We got the order wrong — the wrong item, the wrong size against your order, or a genuine defect — and we cannot send you a suitable replacement. In that case we refund you in full.
• A situation outside the usual, where you and our team agree a refund is the fair outcome.

If you accepted the parcel and simply changed your mind, that is handled as an exchange, not a cash refund, as set out in our Exchange & Return Policy.

When a refund is approved because the fault was ours, we return the full amount you paid, including any delivery charge. For refunds agreed in other circumstances, the amount — and who covers any courier cost — is settled between you and our team at the time.

Because your order was paid in cash on delivery, we send approved refunds to your bKash, Nagad, or bank account. We'll ask for the account details we need, and to keep things safe we send refunds only to an account in the name on the order.